Our Privacy Pledge

We want you to know that we will never, ever rent or sell your name to anyone for any purpose. This Privacy Policy describes how we use the information that is collected on the site about you and how you can impact our use of your information.

Privacy Policy

What information do we collect about you?

Our information collection policy is simple: we only collect the information needed to provide you with the products and services that you request in the best way that we can.

When you visit our web site, we automatically collect your Internet service provider's address, the web page that you came from, and your activity while on our site.

When you make a purchase or request a catalog, we collect the information that you provide such as your name, address, phone number, email, order details, and payment information.

If you arrive at our web site through a link from a third party site, you may have been redirected to our site through an intermediary site that may have recorded the Internet protocol (IP) "address" of your browser. This address identifies the computer used, but does not permit identification of the individual using the computer. In addition, during such redirection a "cookie" or similar tracking device may have been placed on your hard drive through your Web browser.

How do we use your information?

The information that you provide allows us to serve you better by providing you with a convenient, personalized shopping experience. We use your information to process your order, update you on order status, and customize the content of our web pages.

What are cookies and how do we use them?

Cookies are very small data files that the website creates on your hard drive to hold the information about your visit. We use cookies to keep track of your shopping cart and to understand traffic patterns so that we can improve the site to better meet the needs of our customers. The cookie does not hold personal or credit card information. The cookie will last up to one year after its creation on your computer, but can be deleted at any time. Please note: A cookie cannot be used to get data from your hard drive or gather personal information that you do not wish to share. In the event that you arrive at our website through a link from a third party site, cookies may be used by us or the affiliate marketing network company we use to determine whether and when you return to our site directly.

How can you access and update your information?

You may access and update the following information by logging into your secure account on our webstore, using your email and password:

  • • Contact information (name, address, phone number)
  • • Log-in information (email and password)
  • • Shipping information (stored shipping name and address)
  • • Payment information (billing address. This information is only stored for future shopping at your request.)
  • • Order information (prior orders and order status)

You may also access this information by calling or writing to us (see Contact Us below). We will authenticate each request and reply in a manner that ensures the security of the information you have requested.

How do we keep your information secure?

When you shop at our website, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (versions 3.0 and above), and AOL (AOL 3.0 and above).

We use this technology on any pages that request personal information. A solid key or locked padlock symbol in the lower portion of your browser window shows that you are in this "secure mode." If you do not see this symbol on pages that request sensitive information, please call our Customer Service Center toll-free at 800-850-9445 to complete your order.

We regret that we cannot guarantee that information transmitted through email will be secure, however, since email sent over the Internet is not secure. To discuss any sensitive information, please call our Customer Service Center at 800-850-9445 instead of emailing us.

Contact Us

If you have any questions or concerns about our policies, please contact us anytime at:

Phone: 800-850-9445 (customer service number)
Fax: 800-279-2018
Email: customerservice@tlcdirect.org.
Mail: TLC Catalog
Privacy Policy Administration
P.O. Box 395
Louisiana, MO 63353-0395